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Anyway, I was in just now and was told that there's been a change of policy and it's now only one Clubcard point no matter how many bags you reuse. Which is oddly retrograde and not what the Tesco site says...
I’m betting Sainsbury’s is planning on putting on extra staff just to deal with all the disgruntled Tesco shoppers and the excited people from just this thread!
It's not rocket science, it is simply because I am not rude to them. Or perhaps it is the fact that there's a general sense of us being on the same level as I have spent most of my 'working life' in retail so I don't treat supermarket workers with utter contempt.
I thought working in Sloane Square was bad.
The most polite and regular customer I had when I worked in Sloane Square was a member of the royal family. If she didn't feel the need to look down on shop workers, what makes you think you're important enough to do so?
Some of the staff are great. Some are dreadful. I shouldn't need to be Mr Happy Chatty Pants in order to get good customer service at the till.
The reality is that it's some of the staff who treat the customers with contempt.
I've got no time for jumped up little snobs that refer to shop staff as 'minions'.
But despite this, my point is, that some of the staff are still disinterested, unwilling and indifferent. And for that there is no excuse.
I've sometimes worked in retail too so I also have experience of working on the other side. However, as I generally have quite a jolly and calm demeanour and recognise that working in retail is actually all about customer service, I never really encountered rudeness from customers.
I expect at the very least a checkout person should say hello when you stand in front of them, say that'll be xx amount please when they have scanned everything rather than just stare at you, and then say thank you when you hand over your cash.
Is that really to much to ask? I don't want grovelling, bowing or scraping(I can get that elsewhere!) just simple courtesy.
Tescos on Stroud Green road IS appalling on so many levels. Yes, some of the staff are quite good but many are rude and surly and the store is dirty and poorly managed.
Other stores in the area do not have this problem, regardless of whether they are Budgens, Tescos (crouch end), M&S or Waitrose.
Has anyone else seen people actively stuffing expensive unpaid for items into their bags on those things?
I think it’s a two-way street here. I think it’s rude to be on your mobile or have your ear buds in. I find most of the time the cashiers do make an effort to acknowledge the customer and say hello, though some are better than others. The cashiers aren’t the problem with the store bare shelves and now Lake Tesco are the problem and I hope Sainsbury can force Tesco to up their game.
Just had to Wiki Jason King.
Sorry Alex, I realise that'll appal you.
Most of the managers are concerned when you complain, and do their best to put things right. I was unlucky yesterday. But, responsive or not, I can't say I've seen any improvement. The worst staff are still there, and just as rude and off-hand as ever.
And on the subject of rude, I am, believe it or not, always polite and friendly with the nice staff. I wouldn't dream of giving Liz or Karen, and a host of nameless others, a hard time, even if they made a mistake, which they rarely do. No matter what the source of aggravation, an apology always disarms me.
But with some (see above) it is bad manners that are themselves the cause for complaint, not some perceived deficiency in the system. Even the notorious water leakage issue will not get me going, when
someone like Barbara (the long-haired blonde manageress) takes the trouble to explain what the problem is - not that that makes it any less disgraceful.
Even when I make a fuss, I am not rude. There is a difference between complaining vigorously about how one is being treated, and shouting and calling people names. I have never done either, unlike Emma, who seems to think it's OK to do the virtual equivalent of both, on this thread.
Oh, and I have worked in many shops, one of them for 18 months, when I was young. Some customers were a pain, inevitably, but I don't remember anyone having a go at me, because I gave them no reason to. As for underpaid, how does £8 a week grab you? It was a long time ago, admittedly, but scarcely enough to live on.
I think Woodys was even worse for customer service. Lots of men hanging out watching if you shoplifted but a huge queue devoloping. Prices were made up and no prices put on the more expensive items.
While I don't like chains most of us can't afford small shop prices and Tesco needs competition. It's very overcrowded and has a fairly poor customer service.
By the way, I work in customer service background and if I acted the way many of the workers do at these places I wouldn't have my job.