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    • CommentAuthorandy
    • CommentTimeMay 12th 2008
     

    I bought a pack of mixed italian salad from Woody's. I opened it, grabbed a few leaves, washed them and put them in a salad.

    I left the packet on the side as I ate my dinner.

    When I started to clear up, I noticed this:

    A big snail had crawled out of the salad box and was exploring its new country.

    Pretty grossed out,(and pausing only to take a couple of grainy photos with my phone) I immediately took the salad box back to the shop to show to the management.

    The man behind the counter laughed when I showed him the salad box with a snail on it.

    He said 'Why don't you throw it away? Pick up another one from over there" whilst chuckling at the funny snail.

    I went looking for another member of staff. I found a couple closing the freezer. I showed them the salad box, with the snail still attached.

    "Oh" said the woman. "Well, you can get another one". I explained I didn't really want another one.

    "It's not our fault," she said. "Anyway, some people eat them."

    I looked at her.

    She looked at me.

    That was clearly the end of the conversation.

    So I walked out.

    I'm pretty grossed out and I'm appalled at the customer service. So I'm not going to there again. I've been a reasonably good customer of theirs, but that's done.

    Let's not forget that the Black Sea BBQ (formerly Woody's Grill) was massively fined for having rats living in the oven.

    So should I take it any further? If so, what should I do?

    • CommentAuthorflembo
    • CommentTimeMay 12th 2008
     
    Not great on the customer service. I had a large moth in a bag of spinach that survived the fridge and then my putting it in a pan. Took it outside. A snail though, that's quite unusual.
    • CommentAuthorgeoff
    • CommentTimeMay 13th 2008
     

    I suppose it is not Woody's fault unless it is Woody's branded salad.

    If not, then who made the salad?

    You should sue them for damages or report them to the council and ruin their humble, snail loving livelihoods.

    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     

    It's only a snail.

    One reason for washing salad is to get rid of creepy crawlies and things - it's their world too.

    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     

    And unless it's carrying the bilharzia parasite I thing the health risk is minimal.

    • CommentAuthorandy
    • CommentTimeMay 13th 2008
     

    OK, at minimum, I expected:

    1. an apology
    2. the offer of a refund
    3. a promise that they would try and work out how it happened

    I didn't get any of this. I got a patronising, rude and evasive answers. They made it clear they didn't care.

    "It's not our fault" doesn't cut it. It's in their shop and they're selling it. They didn't put the snail in the packet, but they're working with suppliers who do. If you don't care about the quality of stuff you're selling, you're going to sell crap. If you sell crap, I don't want to shop there. If people don't shop there, you'll go out of business.

    It's pretty simple.

    • CommentAuthorandy
    • CommentTimeMay 13th 2008
     

    And Bilharzia snails are tiny.

    • CommentAuthorPete
    • CommentTimeMay 13th 2008
     
    You've eaten snails before.
    You should have complained that your snail wasn't cooked
    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     

    The quality in Woody's is rubbish anyway though, both service and produce.

    The only good thing about it is that it's not Tesco.

    • CommentAuthorColette
    • CommentTimeMay 13th 2008
     
    I'm with Tosscat here - it's just a snail. If you bought your salad at the farmers market, you'd find snails and other creepy crawlies in there from time to time, and you wouldn't be upset. Or at least you ought not to be. And surely it's in an indication that it hasn't gone through the crazy modified air/bleaching/spraying thing that those evil salads in bags have undergone in tesco. Eurgh.
    • CommentAuthorJoeV
    • CommentTimeMay 13th 2008
     
    Ditto. At least you know the greens were fresh. That snail looks quite robust. I’d be more upset if it was dead.

    If you still have the lil guy I’d gladly adopt him or her
    • CommentAuthorDavid
    • CommentTimeMay 13th 2008 edited
     

    He looks like he's crawling into the box from those pictures. You sure he didn't rock up the garden steps onto the counter and think about having a little salad himself? Assuming its a he of course. Blame Boris.

    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     

    I picked some nettle tips on the Granville spinney to eat and had to wash them for about an hour there were so many little flies and things on them - I have much sympathy for organic farmers.

    Please don't go off on a comsuming dog wee tangent.

  1.  
    I'm with Andy on this one. It's not directly Woody's fault, but they should have apologised, anyway.

    A couple of years ago, I was having a lovely lunch at a place in Camden and found a rubber band in my salad. It was a green salad and a red rubber band. The only way that could've happened is if the salad hadn't been washed and mixed properly. The waitress didn't give a damn. I haven't been back since.

    The problem with boycotting Woody's is that we don't have that many alternatives in the area. I usually have my groceries delivered by Ocado (when I can afford it) or Tesco (when I can't). But the latter always sends perishables that are a day away from their expiration date. I cannot eat an entire loaf of bread in 24 hours.

    I should start go to markets, but I just can't get myself out of the house early enough in the morning.
    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     

    Markets are great if you are buying stuff for that day - otherwise they are rubbish.

    I've gone on about it before, but Riverford deliver a great vege box, and that lasts the week, generally.

    I keep meaning to try the bike cum organic veg market towards Archway, but keep forgetting.

    • CommentAuthorkatiejane
    • CommentTimeMay 13th 2008 edited
     
    I agree with Andy too. The snail's not the point. It's the reaction of the staff which is key.

    While we're on the subject of shit customer service the fucking postman put a card through the door on Saturday saying that we had a parcel without actually knocking on the fucking door. Twat.

    @ rainbow_carnage - the simple solution to your problem with Tesco is to go to the store on SGR, select the stuff with the longest shelf life and carry it home yourself, no?
    • CommentAuthorFour Eyes
    • CommentTimeMay 13th 2008
     
    Urgh. I had the same box of mixed leaves from Woody's for dinner last night. I usually do a Woody's shop on Monday after work when tesco's is always so packed it looks like everyone is preparing for a nuclear holocaust. No snails for me. *must check fridge when I get home from work*. I didn't even wash mine...
  2.  
    We used to get Riverford boxes delivered every week. The quality and the service are excellent, but I've found that the veg selection doesn't suit our needs. Regardless of which box I ordered, it always came with a huge bag of carrots that we rarely used, a large bag of onions (I hate onions) and a pile of green leaves that I never know what to do with. I might give them another go this week.

    @ katiejane - The Tesco Metro on SGR is only good for ready-meals. The veg selection is terrible, especially if you go in the evening. When I get up the motivation, I go down Sainsbury's in Camden. Both quality and selection is much better, but it's just a pain to carry everything home on the bus.

    The Lidl is ok for certain things, too. I like the little chocolate wafers that they do. The veg and the cheeses are very cheap. Just don't buy any of their dodgy alcoholic beverages. Once, on a particularly stupid day, I bought a bottle of port. Had the pour it down the sink.
    • CommentAuthormatt
    • CommentTimeMay 13th 2008 edited
     

    Are you 100% sure the snail came from the salad and not from somewhere else in your kitchen? It looks to me like he's climbing into the box rather than out of the box, is all.

    We've been keeping the windows open recently to enjoy the weather and have found all manner of creepy crawlies around our flat.

    As for Woodys - they offered another salad. Perhaps that's as good as an apology in Turkey? I look at that as their admission of fault, even though it clearly wasn't.

    • CommentAuthorEmma
    • CommentTimeMay 13th 2008
     
    @katiejane - the postman "delivered" a parcel to us, and put a note through the door letting us know that he had left it IN THE FOOD WASTE BIN!
    • CommentAuthormatt
    • CommentTimeMay 13th 2008
     

    A package I had sent from the USA was lost, and I dream it happened in a similar way.

    Our postman is rubbish

    • CommentAuthorColette
    • CommentTimeMay 13th 2008
     
    The Islington farmers market on Sunday is open 'till 2pm, (for the late risers) has a whole host of fresh veggies (snails optional), which will last all week in the fridge and are cheaper than Riverford; plus you can choose what you want. It's a no-brainer, surely?
  3.  
    If you're unhappy with your postman, don't even think of complaining to Royal Mail.

    We used to have a problem with the early morning postman who delivers parcels. He never, ever rang the bell. We're almost always home in the mornings, but we still got a couple of those red card each week. When we arranged to have the parcels redelivered, he still wouldn't ring the bell. (And yes, we've checked the that the bell works.) So we had to have them redelivered to the post office and pay 50p each time for what is supposed to be a door-to-door service. This went on for months.

    So I sent an e-mail to Royal Mail. Silly me. Two days later, the postman rang the bell. My husband opened the door. There was no parcel, but the guy wanted to interrogate him as to why we filed a complaint.

    WTF?!

    I phoned RM and had a bit of a spazz over them telling the postman that we were the ones who complained. After that, we got a new postman, who always rings the bell and never threatens members of my family. So it's all good.
    • CommentAuthorDavid
    • CommentTimeMay 13th 2008
     

    I think we're all missing the point here. That snail looks like its climbing in.

    • CommentAuthortosscat
    • CommentTimeMay 13th 2008 edited
     

    We had a sneaky squirrel climbing in our bedroom window the other morning, the cheeky thing, I'm sure it didn't pop out of a (horribly overpackaged) salad bag.

    While we're on the postman thing, I had a card popped through once saying I had a lovely parcel, got up early on Saturday to beat the queue at Green Lanes only to be told they couldn't find it.

    They were unable to trace anything and said I should contact whoever sent it (I wasn't expecting anything). Beyond that there was no recourse at all, so whoever sent me a lovely parcel, thanks and all that, but what was it?

    • CommentAuthorkatiejane
    • CommentTimeMay 13th 2008
     
    @ Emma & rainbow_carnage - truly unbe-fucking-lieveble!!

    I did ring to complain. The voicemail message says, and I quote: "If you are calling to arrange a redelivery, the quickest way is to come to the sorting office and pick up your parcel"

    Who writes this stuff for fucks sake? (Sorry - I've come over all potty mouth today)

    @ David - I know we don't usually see eye to eye, but I have to concur, the snail does look like it's crawling in to the salad.
    • CommentAuthormatt
    • CommentTimeMay 13th 2008
     

    David and katiejane, I said it looks like it was climbing in half way through my last post.

    • CommentAuthorandy
    • CommentTimeMay 13th 2008
     

    Ridiculous. No way was it climbing in. It climbed out. I saw it climb out.

    The salad was a few metres from the window, we're on the first floor and most importantly, I SAW THE BLOODY THING CLIMB OUT.

    Do you all work for Woodys?

    • CommentAuthorandy
    • CommentTimeMay 13th 2008
     

    And none of this "it's organic/it's not been treated" argument stands up.

    Just because "organic/pesticide free" food might have snails in it, doesn't mean that if it's got snails in it it's not been treated with anything.

    Tsk, did no-one else study necessity and sufficiency in formal logic?

    Sack of cack.

    • CommentAuthormatt
    • CommentTimeMay 13th 2008
     

    You should have said you saw it climb out, then!

    Your first post is definitely past tense, after the fact. And it sounds like you were not present for the event.

    • CommentAuthorandy
    • CommentTimeMay 13th 2008
     

    "A big snail had crawled out"

    what's ambiguous about this?

    armchair detectives, the lot of you.

    • CommentAuthorColette
    • CommentTimeMay 13th 2008
     
    @Andy - you still haven't explained what the big deal is though - it's a bloody snail, not a cockroach or a half-dead mouse.
    • CommentAuthorkatiejane
    • CommentTimeMay 13th 2008 edited
     
    @ Colette - I bet you'd have sauteed it in garlic and added it to the salade seeing as you're french and all
    • CommentAuthorDavid
    • CommentTimeMay 13th 2008
     

    I'm happy to share the plaudits Matt, but I did spot the inward bound mollusc first.

    • CommentAuthorjandb
    • CommentTimeMay 13th 2008
     

    Does the snail have a name yet?

    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     
    • CommentAuthorkatiejane
    • CommentTimeMay 13th 2008
     
    Of course it could have climbed in while you were having your dinner and decided to climb out again which was when you saw it.
    • CommentAuthorkatiejane
    • CommentTimeMay 13th 2008 edited
     
    @ tosscat - that's a funny name for a snail. How do you know it was a girl? Andy - was it a lady snail?
    • CommentAuthortosscat
    • CommentTimeMay 13th 2008
     

    A fe-snail?

    • CommentAuthorTabbie
    • CommentTimeMay 13th 2008
     
    Don't you just hate the sickening crunch of treading on a snail?
    • CommentAuthorBeek
    • CommentTimeMay 13th 2008
     

    Regards posties (this thread's about snail mail yes?) I'm lamenting the loss of Everton our postie, it was his last day on Friday, he's gone "back on the vans" after 10 years of doing great service to the Hanley Road area. He was the perfect postie, even kept our parcels in his trolley for us when we were away, so we didn't have to go through all the admin of getting stuff re-routed. Looks like we'll be back to using our work adresses for deliveries now...

    • CommentAuthorLiz
    • CommentTimeMay 13th 2008
     

    On the earlier organic veg box front, I'd recommend Abel and Cole - you can order online and set preferences for what you don't want so you never get carrots/onions/avocados in my case...

    • CommentAuthorandy
    • CommentTimeMay 13th 2008
     

    @ Colettte: Most. French. Comment. Ever.

    • CommentAuthorColette
    • CommentTimeMay 13th 2008
     
    @Andie. Tsk. Just cos I'm not horrified by snails. Stop stereotyping. Besides, I hate the things cooked - vile.

    @Liz - I agree, they're good, I've used them a few times. But they are way more expensive than the farmers market...
    • CommentAuthorIan
    • CommentTimeMay 13th 2008
     
    Andy - you are right. Anyone else is to varying degrees wrong, apart from those that absolutely agree with you. Hopeless service at that place - not surprised this happened at all.
    • CommentAuthorPete
    • CommentTimeMay 14th 2008
     
    I should point out that I, personally, would have been furious. I would have quickly played the "shout very loudly" card, especially if other customers are nearby, doubley especially if the shouting can involve "YOU SERVE FOOD COVERED IN SNAILS".

    I would have then proceded to show everyone nearby the photo you took.
    • CommentAuthorkatiejane
    • CommentTimeMay 14th 2008
     
    @ Colette - you spelt Andy wrong! You, of all people!
    • CommentAuthortosscat
    • CommentTimeMay 14th 2008
     

    I'm sorry, I still don't understand the severity of this issue.

    The man laughing isn't great service, but he offered a solution - should he have cried? The other staff members offered a solution. Did you ask for a refund? Was this declined?

    In the end it all seems to boil down to how horrid you find the snail. Personally I'm non plussed about the whole thing and would have carried the snail down into the garden and set it free.

    Can we have a poll on this?

    • CommentAuthorJoeV
    • CommentTimeMay 14th 2008
     
    I’m both bemused and perplexed by the reactions as well.

    I know many or most of the people reading this are probably flat-dwellers and are unlikely to have gardens but have we become so divorced from nature that such a small creature can provoke such a reaction?

    If you grew your own vegetables you would be confronted by snails popping out of your greens on a daily basis – would the solution be to rip out all the plants and throw them away? We’d all starve.

    I’m with tosscat. I would have taken Sue out and set her free – but only after I finished my salad.
    • CommentAuthorColette
    • CommentTimeMay 14th 2008
     
    @katiejane - it was clearly deliberate. Check out how he wrote my name.
    • CommentAuthorColette
    • CommentTimeMay 14th 2008 edited
     
    Also, I'm with Tosscat and JoeV, in case that wasn't already very obvious. I vote snail.

    I live on the second floor, but grew some lettuces in my window boxes last year. I found a snail in one of them, quite a few weeks after I'd planted them. Clever snail.
    • CommentAuthorkatiejane
    • CommentTimeMay 14th 2008
     
    So he did - duh!
    • CommentAuthorAli
    • CommentTimeMay 14th 2008
     
    Why not grow your own in the garden or a window box, very easy, no food miles etc although I was once eating a sandwich at work with rocket from the garden in it. I put it down to talk to some for few minutes and small slug crawled out much to the amusement of everyone!

    One thing I have noticed in Woody’s is that a stick of Rhubarb cost 50p each
    • CommentAuthortosscat
    • CommentTimeMay 14th 2008
     

    During the up and coming summer months you may find that Sue estivates, and then she won't be going anywhere.

    • CommentAuthorColette
    • CommentTimeMay 14th 2008
     
    Now this you could really complain about:

    http://news.bbc.co.uk/1/hi/england/7399649.stm
    • CommentAuthorLucy
    • CommentTimeMay 14th 2008
     

    to back andy up (for once) on the snail front, I think it really is the level of service at woody's that he's bothered about (not that i knew about this until reading SG today). He wouldn't be so patient with my insistence at stopping and "rescuing" snails that wander across the middle of the pavement otherwise.

    Also, we're in a flat but have a garden which is organically maintained with planting for native wildlife and consequently full of all kinds of bugs/gastropods etc. (although that would lend credence to David's theory that it climbed in - organic gardening = fuck loads of slugs and snails. I need a hedgehog).

    On the Woody's front, I find their service crap and have been using them less since the time I accidentally gave one of the check out people £20 instead of £10 and he denied all knowledge. Really wound me up!

    • CommentAuthorLucy
    • CommentTimeMay 14th 2008
     

    @colette - argh! video needed a warning - hates them.

    • CommentAuthorLiz
    • CommentTimeMay 14th 2008 edited
     

    Have just played the tarantula video. The cat was fascinated by it.

    Don't really have a point of view on the snail debate, but was fascinated to log on last night to find 41 comments IN ONE DAY on the thread. Not sure what that tells you about SG.orgers...

    • CommentAuthormatt
    • CommentTimeMay 14th 2008 edited
     

    So Lucy, do you live with Andy? I get confused quite easily about who does and who doesn't know each other in real life. Are Andy and David brothers? Etc etc

    I still think the snail wasn't even from the salad.

    And I think Woodys is pretty good all round. I do miss the headless lamb, though

    • CommentAuthorLucy
    • CommentTimeMay 14th 2008
     

    @matt: yup. I know Liz, David & Petra too, in real life - although may get jumped on for ruining the mystery!!

    Going to leave David & Andy to answer on the brother front.

    Are there siblings on stroudgreen? I know at least one set.

    • CommentAuthordominic
    • CommentTimeMay 14th 2008
     
    I'm not sure I want to join this one, but I did have a question to Andy: did you title this thread in way that would do extra damage through search engine indexing? Cyber-terrorist!
    • CommentAuthortosscat
    • CommentTimeMay 14th 2008
     

    Ha ha ha! .com foods sells snails.

    • CommentAuthorPete
    • CommentTimeMay 15th 2008
     
    Even though she may deny it in a court of law, I would like to point out Lucy knows me as well.

    it didn't hurt.

    *sniff*
    • CommentAuthorkatiejane
    • CommentTimeMay 15th 2008
     
    @ Pete - ???? I'm intrigued!

    @ Lucy - who are they?
    • CommentAuthortosscat
    • CommentTimeMay 15th 2008
     

    Yes who, who?

    • CommentAuthorDavid
    • CommentTimeMay 15th 2008
     

    We are all Pete's children.

    • CommentAuthorPoxy
    • CommentTimeMay 15th 2008
     
    I've worked it out.

    Sharpens Yoda-like internet stalking skills
    • CommentAuthorLucy
    • CommentTimeMay 15th 2008
     

    @katiejane & tosscat - will have to let them answer for themselves! Although I did have my suspicions that there was more than one set - guess I'm wrong on that one then.

    • CommentAuthordominic
    • CommentTimeMay 15th 2008 edited
     
    Katiejane and Tosscat are siblings.

    Fact.
    • CommentAuthorkatiejane
    • CommentTimeMay 15th 2008 edited
     
    Co-joined identical twins no less. Which is why we both live in SG.

    Are there any other co-joined identical twins on stroudgreen.org?
    • CommentAuthorandy
    • CommentTimeMay 15th 2008 edited
     

    The 'who knows who' guessing game deserves its own thread.

    All I'll say is you've seen the photos, how could David and I not be brothers?

    • CommentAuthortosscat
    • CommentTimeMay 16th 2008 edited
     

    @ katiejane - it's conjoined.

    @ colette - isn't this your job?

    • CommentAuthorkatiejane
    • CommentTimeMay 16th 2008 edited
     
    @ tosscat - damn! And I was trying so hard to be right on and not say Siamese. I would have checked with you, but you were snoring away.
    • CommentAuthortosscat
    • CommentTimeMay 17th 2008
     
    • CommentAuthorkatiejane
    • CommentTimeMay 18th 2008
     
    @ tosscat - your train's about to arrive in BAD TASTE CENTRAL young man.
    • CommentAuthorColette
    • CommentTimeMay 18th 2008
     
    As if to prove my point - and I promise this is true - a slug just crawled out of the watercress I bought at the farmers market.
    • CommentAuthormatt
    • CommentTimeMay 18th 2008
     

    Did you take it to Woodys and complain?

    What?